Skip to main content

Helping People Through Moments of Crisis


Throughout over a decade of ministry, God has allowed me to walk through moments of crisis with many people that I dearly love. Sometimes the crisis comes in the form of the unexpected loss of a loved one. At other times, it comes as the result of the hurt caused by someone close (such as an unfaithful spouse, an abusive parent or a rebellious child). The circumstances have all been different, but the pain has all been much the same for those who are experiencing it.

It seems like every time I receive one of those dreaded phone calls from someone who is, all of the sudden, facing a traumatic situation in their life, that I pause to pray the same prayer.  As I drive to be with the ones who are hurting, at some point I pause to whisper a prayer to the Lord pleading, "Father, I do not have the ability to help these hurting people or to give them the comfort they need. Please give me the ability to be Your minister to them. Enable me to give them Your comfort."

The Lord teaches us to depend on His ability to comfort others. In 2 Corinthians 1:3-4 the Bible says, "Blessed be the God, even the Father of mercies, and the God of all comfort; Who comforteth us in all our tribulation, that we may be able to comfort them which are in any trouble, by the comfort wherewith we ourselves are comforted of God."  Simply put, God comforts us so that we can be able (that is, be given the supernatural ability) to comfort others. This is truly the only way you can help others through moments of crisis.

Recently, as the Lord saw fit to have me walk down this road once again, I began to write down some of the things God has been teaching me about this process. This is by no means an exhaustive study on the subject. It is really just a compilation of some practical truths God has taught me. It is my prayer that these thoughts can be of help to you as you rely on God's power to enable you to help others through moments of crisis.

So, here are five ways you can be helpful to others through moments of crisis.

Be present.

Perhaps the most important way you can help others through a moment of crisis is by simply being there.  Proverbs 27:10 says, "Thine own friend, and thy father's friend, forsake not; neither go into thy brother's house in the day of thy calamity: for better is a neighbour that is near than a brother far off." When the crisis comes, it is indispensably helpful to have someone who is there for you. (This is especially true when a person is far away from family members. It is better to have someone who is right there with you than someone far away.)

Far more important than having the right words to say is the fact that you are there to say them. Like Ezekiel of old, you must be willing to "sit where they sit." (Ezekiel 3:15) You must be willing to identify with them in their suffering. The Bible instructs us to do so much. Romans 12:15 says, "Rejoice with them that rejoice, and weep with them that weep." 1 Corinthians 12:26 tells us, "And whether one member suffer, all the members suffer with it."

Most of the time, I have found that I don't have to say anything at all. Just be there to listen. Just be there to offer a shoulder to cry on. Just be there for them.

Also, I have found it incredibly helpful and encouraging to read Scripture to people in the moment of crisis. The Word of God offers a measure of comfort unlike anything we are able to offer. As the psalmist put it, "In the multitude of my thoughts within me thy comforts delight my soul." (Psalm 94:19)

Be patient.

Grief is a process. It comes in waves. One moment the waves are mounting high, and you wonder if you will make it through. The next moment, things seem to be calm and you feel like everything is going to be okay. Because of this, understand it takes time for people to process their grief, especially in moments of crisis.

You must learn to be patient with people in crisis. Don't rush them into talking about things they aren't ready to talk about. Oftentimes, I have witnessed people wanting to speak about funeral plans or estate plans to the family of someone who is literally still fighting for their life. There will come a time for such matters to be discussed, but right in the middle of the crisis is not one of them.

Also, you must realize that people tend to be more defensive and unthoughtful when they are hurting. As the old saying goes, "Hurting people hurt people." Sometimes the person who is in crisis will snap back at you or vent their frustration at you. Don't take offense to this. Realize that is why you are there - to be a help to them in any way necessary.

1 Corinthians 13 gives us a picture of what true love looks like, "Charity suffereth long, and is kind...Doth not behave itself unseemly, seeketh not her own, is not easily provoked, thinketh no evil...Beareth all things, believeth all things, hopeth all things, endureth all things. Charity never faileth." To act in a truly loving way to those in crisis, you must learn to be long-suffering and kind to them.

Be proactive.

Galatians 6:10 tells us, "As we have therefore opportunity, let us do good unto all men, especially unto them who are of the household of faith." As believers, we ought to seek every opportunity we can to do good to others, especially those within our own church family. This includes being proactive in finding ways to be helpful in moments of crisis.

One of the most asked question a person receives during a moment of crisis is this, "Is there anything I can do to help?" Let's be honest, while the intentions in asking this question are good, the sentiment is not helpful at all. It just puts the burden on the person in crisis to come up with something to say.

There are so many ways you can help without even having to ask. You can help them with things they don't need to be burdened with. This may include such things as bringing them a meal or something to drink, doing menial tasks for them or taking care of business you know they will need to take care of but do not need to be burdened with in the moment (like taking care of pets, securing lodging for them or their loved ones, driving them to the airport, etc.).

Be a prayer-warrior.

The Bible refers to the Lord as "the God of all comfort."  Jesus promised us that, when He departed physically from this earth, He would send us "another Comforter, that he may abide with you for ever." (John 13:16)  God clearly wanted us to know that He is available to comfort us in moments of crisis.  This is why the Bible tells you that you can "[Cast] all your care upon him; for he careth for you." (1 Peter 5:7)

In the moment of crisis, you must learn to give people the comfort only God can give them. This involves both praying for them and praying with them.

As I minister to people in crisis, I find myself in a continual process of prayer pleading with God to comfort them and give wisdom to help them.  I have also found it incredibly helpful just to get them into the presence of God. James 5:13 says, "Is any among you afflicted? let him pray."  Why do they need to pray? Because there, in the presence of God, they will discover His peace that far surpasses their need to understand what is taking place. The Bible explains the power of this process so well, when it says, "Be careful for nothing; but in every thing by prayer and supplication with thanksgiving let your requests be made known unto God. And the peace of God, which passeth all understanding shall keep your hearts and minds through Christ Jesus." (Philippians 4:6-7)

Be a pass-through.

During a time of crisis, there are so many variables to be dealt with. Even as life comes to a screeching halt for those in crisis, it continues to roll on for everyone else. When possible, it is very helpful to put yourself in the position of being a pass-through of information and a coordinator of details on the behalf of the person in crisis (especially if there is not a trusted person already in place to do so).

Help communicate details to the extended family and church family. Oftentimes there are so many people that want updates and information, but they doo not want to be a burden to the family. You can be that liaison to help pass information along at the appropriate time.

If you stand in this gap, it is also helpful to emphasize to others the importance of giving the family space to process their circumstances. Encourage people not to flood them with questions, but with prayer. People can be very unthoughtful during moments of crisis, asking questions that they have no business asking. As much as you can, try to ward off such insensitivity on their behalf.

Sometimes it becomes necessary to deal with inconsiderate people on the behalf of those who are in crisis as well (including extended family members). If you sense that someone is hurting more than helping, it can be so helpful to those in crisis to have someone to step in on their behalf - to say what needs said.

"Bear ye one another's burdens, and so fulfill the law of Christ." (Galatians 6:2)

Joy Comes in the Morning

In the midst of a moment of crisis, it seems like the dark night will never pass. Yet, eventually the morning comes and the sun begins to rise. As Psalm 30:5 says, "Weeping may endure for a night, but joy cometh in the morning."

As you seek to support people through their moments of crisis, you can be that ray of morning light that shines on the other side of someone's dark night. You can be that word of hope to someone facing a seemingly hopeless circumstance. And, in doing so, God can use you to have an eternal impact on the lives of people all for the glory of God.

Comments

Popular posts from this blog

How To Respond to the Olympic Opening Ceremony

The opening ceremonies for the 2024 Summer Olympics recently took place in Paris. What was put on display at this event in open view for all the world to see was nothing short of wicked and antichrist. Amidst many subtle atrocities, the most blatant of them all was a evil replication of Leonardo da Vinci's famous painting of the Last Supper portrayed by cross-dressing men, vile women and even little children on live television. Though I didn't see any of this live, I was most certainly appalled by it all after I discovered what had taken place. On one hand, it should really come as no surprise watching this lost world act out in such a way. Yet, these particular acts display an open attack against the truth of God's Word and the tenets of Christianity. This was nothing short of a parade to celebrate a worldwide defiance of the One True God. When I first witnessed all this, though it grieved my heart, I determined to keep my thoughts to myself. Then I read Jeremiah chapter t

Biblical Voter Guide

One of the great privileges with which God has blessed us in American society is the freedom to vote . This is a God-given right that God expects us to steward for His glory. In Romans 13:7 the Bible says, “ Render therefore to all their dues: tribute to whom tribute is due; custom to whom custom .” Believers have the unique opportunity in America to vote for candidates and policies that most align with Scripture and can most perpetuate the principles that can bring God’s blessing on a nation. As the Scripture tells us, “ Blessed is the nation whose God is the LORD .” (Psalm 33:12a) Beyond the biblical mandate, there is a civic mandate for the citizens of this country to vote. Our government was formed to function of the people, by the people and for the people. Men and women have died to secure this freedom for us. Therefore, it behooves us to exercise our right to vote, however much we may disagree with candidates or issues. As you prepare to vote this November, there are several res

Bare Minimum Christianity

"So likewise ye, when ye shall have done all those things which are commanded you, say, We are unprofitable servants: we have done that which was our duty to do." (Luke 17:10) It is so frustrating to be on the job with someone who has the mindset of doing the bare minimum. They have no vision to make things better, no motivation to do things with excellence and no desire to do anything above what is required. Most employers aren't looking for these type of workers. A person who only does what they "have to do" deserves no special recognition or reward. They did their job, nothing more and nothing less. As servants of God's kingdom, we can sometimes be guilty of falling prey to this same mindset. You can get by with doing the bare minimum spiritually — read your Bible, pray occasionally, go to church at least once a week, serve in a ministry when you are able, give a little and invite someone to church here and there. (Honestly, it is a sad inditement on mode